Delete your FitConnect account

FitConnect For clients

1. Open the menu and tap your name at the top (View profile).
2. Scroll to the bottom of your profile and tap Delete account.
3. Tap Delete account again to confirm.

FitConnect Pro For coaches

1. Open the side menu and tap your name and photo at the top to open your Profile.
2. Scroll to the bottom and tap Delete account.
3. Read what happens to your clients, then tap Delete account to confirm.

FitConnect (clients)

Straight away you are signed out on every device, notifications stop, and you no longer appear in search or messaging.

For 30 days you can change your mind: sign back in to the app and cancel the deletion. After that it cannot be reversed.

Erased

• Your name, email address, phone number and profile photo
• Your password and any connected Google or Apple sign-in
• Your body measurements, food logs and workout logs
• Photos you uploaded, your notifications, and the text and photos of messages you sent

Kept

• Records of completed bookings, payments and subscriptions, which we are required to keep — no longer linked to your name or contact details
• Reviews you wrote, without your name
• Your coach's own side of your conversations
• A record of which terms you accepted, and when

FitConnect Pro (coaches)

Deletion is immediate, with no grace period: your storefront goes offline, you are signed out everywhere, and your email address is freed.

Erased

• Your sign-in and profile
• Every PDF or Excel export you created

Kept

• Your clients' bookings, payments and plans, which stay with your practice's records
• Campaigns you sent, in your practice's history without your name