Privacy policy

1. Who we are

FitConnect runs the FitConnect app, the FitConnect Pro app and the FitConnect dashboard. This policy explains what information we hold about you, why, who can see it and what happens when you leave.

2. What we collect

Your account. Your name, email address, password (stored only as a secure hash), phone number if you add one, profile photo, preferred language, and any Google or Apple account you sign in with.

Coaching. The coaches you train with, your bookings and subscriptions, payments your coach records, the plans assigned to you and what you log against them.

Body measurements. If you record measurements such as weight, they belong to you. A coach can see them only if you give that coach your consent, and you can withdraw it at any time.

Messages and media. Your chats with coaches, and the photos and videos you upload. Chats are stored on a separate database used only for messaging.

Devices. A push notification token for each phone you sign in on, so we can reach you.

Agreements. Which version of these documents you accepted, when, from which app, and the IP address and device information of that moment.

3. Why we use it

• To run your account and the coaching you signed up for.
• To send the notifications you have switched on, and the few that cannot be switched off, such as changes to these documents.
• To keep FitConnect safe: to act on reports, blocks and misuse.
• To meet our legal obligations, including keeping records of transactions.

We do not sell your information, and we do not show you advertising based on it.

4. Who can see it

• Your coach sees what coaching needs: your profile, bookings, subscriptions, assigned plans and your logs. They see your measurements only with your consent.
• Other clients never see your information.
• FitConnect staff can see what is needed to support you and to review reports.
• Service providers host our servers, store files, deliver emails, text messages and push notifications. They act only on our instructions.

5. Deleting your account

When you delete your account we immediately sign you out everywhere, stop all notifications, and remove you from search and messaging. After 30 days we permanently erase your personal information — your name, email address, phone number, password, connected sign-in accounts and profile photo.

Records of completed transactions (bookings and payments) are kept, as we are required to. They are no longer linked to your name or contact details.

The record of which version of these documents your account accepted is also kept, without the IP address and device information.

You can change your mind within those 30 days: sign back in and cancel the deletion.

6. Your choices

• Change your notification settings at any time.
• Withdraw a coach's access to your measurements at any time.
• Block a coach or client, or report content, from inside the apps.
• Ask us for a copy of your information, or to correct it, by writing to us.

7. Changes to this policy

When we change this policy in a way that matters, we tell you in the app and ask you to accept the new version. Every earlier version stays readable.

8. Contact

Questions about your privacy: privacy@fitconnect.app.